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Reopening Update

Yesterday evening we learned that dental practices may begin the process of reopening from 8th June for face to face dental care. It is fantastic news that we are now in a position to be able to start to re-organise the care for our patients and referring dentists.

We understand how frustrating the past weeks have been for you and really appreciate your support and understanding during this time.

During lockdown, we have been working hard behind the scenes adapting our protocols and developing new ones to make sure that when we re-open we can do so in a way that is safe for both our patients and team. We are waiting for clarification from our regulators, hopefully due out next week, regarding the finer details under which we are going to be allowed to operate to ensure that we can treat you and look after our team in the safest way possible. 

We will keep everyone updated and personally contact all patients who have had their appointments cancelled during lockdown to discuss their ongoing care and rebook their appointments once we have received clarification and updated our protocols to reflect this. Please bear with us as there is a lot to do and we assure you that we will be in contact as soon as we possibly can. 

Unless you have a problem, we ask that you do not contact the Practice immediately so that we can keep the phone lines free and deal with any emergencies that arise. As we have said all along “we won’t forget about you!”

In the first instance, we will be dealing with emergency treatments only and prioritising those in pain. The types of treatments we are able to provide may be limited in the initial weeks with non-emergency treatments phased in over time, which we aim to reschedule in date order of when they were cancelled ie appointments cancelled in March will be seen first.

Keep on keeping safe and we look forward to seeing you all back at the practice soon!

Indra and her team at Berwick Smile Dental Care

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